We understand that from time to time you may wish to return a product to us.
We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers in England and Wales irrespective of your geographical location.
This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- we receive the returned product within 14 days following the date of delivery of the product;
- the returned product is unused, in its original packaging with any labels still attached and is in a condition enabling us to sell the product as new;
- you comply with the returns procedure set out below; and
- none of the exclusions set out below apply.
In order to take advantage of your rights under this returns policy, you must informs us about your delivery.
We can arrange the courier collection for you at the price of £26 (UK Mainland). [You will be responsible for paying postage costs associated with returns under this policy.]
The following kinds of products may not be returned under this policy:
- any product made to your specification;
- any product made to order.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you [using the same method originally used by you to pay for your purchase].
We will process the refund due to you as soon as possible and, in any event, within 10 working days of the day we received your returned product.
Items that are damaged or faulty at the time of delivery will be refunded in full, including delivery charges (subject to the protocol written by the courier and/or photo evidence sent to our email address).
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- we will not refund or exchange the product;
- we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
- if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.